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Privacy Policy (UK-GDPR)

Last updated: 4 October 2025

1. Who we are

StudioKnots is operated by ARNOVO Ltd (Company No. 15999361), registered in England & Wales.
Registered office (correspondence only): 61 Bridge Street, KINGTON, HR5 3DJ, United Kingdom
Email: info@studioknots.co.uk

ARNOVO Ltd is the data controller for personal data processed through this website and our store.

2. What data we collect

We only collect data needed to run our store, fulfil orders, and respond to you.

  • Order & account data: name, billing/shipping address, email, phone, order details, account login (if you create an account).
  • Payment data: processed securely by our payment providers (e.g., Stripe / Apple Pay). We do not see or store full card details.
  • Communications: emails or messages you send us (e.g., via contact form or WhatsApp).
  • Technical data: IP address, device/browser info necessary for security and site functionality.
  • Cookies: used to operate the shop and remember choices. See our Cookie Policy for details.

We do not run Google Analytics or advertising trackers.

3. Why we use your data (lawful bases)

  • Contract: to process and deliver your orders; manage returns/refunds; provide customer service.
  • Legitimate interests: to secure our website, prevent fraud, and improve essential shop operations.
  • Legal obligation: to keep records required by tax and company law.
  • Consent: only where we ask for it (e.g., non-essential cookies). You can withdraw consent at any time.

4. Who we share data with (processors)

We share data only with service providers necessary to run our shop and deliver your order, such as:

  • Payment processors: Stripe (incl. Apple Pay)
  • E-commerce platform & plugins: WordPress, WooCommerce, related extensions (e.g., variation swatches, forms)
  • Hosting & security: your web host and essential security tools
  • Email service: transactional email for order confirmations/updates
  • Delivery / carriers: if needed to deliver your order

These providers act under contracts that protect your data and process it only on our instructions.

5. International transfers

Some providers may store data outside the UK. Where that happens, we use appropriate safeguards (e.g., UK IDTA/Standard Contractual Clauses) or rely on adequacy decisions.

6. How long we keep your data

  • Orders: typically 6 years for tax/accounting purposes.
  • Customer accounts: while the account is active; we’ll delete on request (unless we must keep records by law).
  • Emails/messages: as long as needed to handle your request.
  • Cookies: see durations in our Cookie Policy.

7. Your rights

Under UK-GDPR you can:

  • access a copy of your data,
  • correct inaccurate data,
  • delete data (where we have no legal reason to keep it),
  • restrict or object to processing in certain cases,
  • request data portability,
  • withdraw consent where processing relies on consent.

To exercise your rights, email info@studioknots.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk.

8. Security

We use technical and organisational measures to protect your data (HTTPS, access controls, least-privilege, regular updates). No internet service can be 100% secure, but we work to keep risk low.

9. Children

Our website is for adults. We do not knowingly collect children’s data.

10. Changes to this policy

We may update this policy to reflect changes in our services or the law. We’ll post the new version here with an updated date.